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March 6th, 2011

Dear  Henry Sapiecha,

Just a reminder.  There are only a few days left to join us for this
practical,60-minute webinar.  

"Proven Employee Recognition Strategies that Boost Morale & Reduce
Wednesday, March 16, 2011 - 1:00-2:00 p.m. ET


How to Keep Your Best Employees from Leaving: Rewards & Recognition
**   Creative ways to reward without money - what's working in 2011
**   Don't underestimate the power of praise- how to use it effectively
**   What your best employees want from you & how to deliver consistently

What Supervisors Can Do Today to Inspire & Motivate Your Superstars
**   Simple ways to integrate employee recognition into your daily routine
**   Ways to spark passion in drained high performers & build loyalty
**   How to liven up boring & redundant tasks for discouraged employees

How to Avoid the Top Mistakes that Cost Supervisors their Best Employees
**   Coaching tips to make your best employees feel valued & appreciated
**   Identify & remedy the most common causes of boredom & burnout
**   How to pinpoint the problem BEFORE they get to the exit interview

Live question and answer session - Have your specific questions answered
by our expert speaker:

Expert, Hunter Lott, is an award-winning trainer with the American
Management Association, Vistage and the Society of Human Resource
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**   He serves as HR support for small, growing businesses through his
     membership organization Hunter 24/7. Hunter has reviewed over 1,100
     employee handbooks in the last eight years.
**   His clients include Anheuser-Busch, FedEx Kinko's, Carpet One,
Vistage, The National Institutes of Health and Morton Buildings.
**   He attended Tulane University in New Orleans, graduated from Iowa
State University and currently resides in Rochester, MN.

Earn HRCI Credit:
This program has been approved for 1 re-certification credit hour
toward PHR and SPHR re-certification through the Human Resource
Certification Institute (HRCI).

As a leader in fast-read, actionable advice on workplace issues, the
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1-hour block designed to easily fit into your busy schedule.

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Listen from the comfort and convenience of your desk.

EASY - A telephone and computer with access to the Internet is all the
equipment you need. Just dial in, punch-in your access code, then click
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ACTIONABLE - Our conferences provide money-saving tactics you can
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IDEAL FOR MULTIPLE LISTENERS - Use a speakerphone and as many people as
you want can listen in - at no extra cost to you. A projector is
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Many professionals use these sessions as a cost-effective,
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AFFORDABLE - Priced at $199, it is a fraction of the cost of travel and
attendance fees for other high-priced conferences or seminars.

** "Proven Employee Recognition Strategies that Boost Morale
& Reduce Turnover" **
** Live, 60-Minute Webinar Conference **
** Wednesday, March 16, 2011 – 1:00-2:00 p.m. ET **

Register now for this exciting event by clicking the following link or
calling 1-888-669-6067:

We hope you'll join us.


Executive Education
P.O. Box 31
Devault, PA 19432
Received & published by Henry Sapiecha


December 8th, 2010

Smart Business Bulletin, Office of Fair Trading, Queensland Government

December 2010

Message from the Minister

Welcome to a special ‘Australian Consumer Law’ edition of the Smart Business Bulletin.

The introduction of the Australian Consumer Law on 1 January 2011 will bring a number of important changes to the Queensland marketplace. For the first time businesses trading across state borders will be regulated by a single set of rules, and consumers will enjoy a broader range of protections covering a greater range of transactions.

This special edition is designed to give you an overview of the Australian Consumer Law and how it may affect your business.

For more information visit

Peter Lawlor MP
Minister for Tourism and Fair Trading

Introduction to the Australian Consumer Law

On 1 January 2011, a single, national consumer protection and fair trading law will commence across Australia. It will mean that businesses only have to comply with one fair trading law, regardless of where they are located in Australia.

The Australian Consumer Law (ACL) replaces the Commonwealth Trade Practices Act 1974 and large sections of Queensland’s Fair Trading Act 1989. The new Commonwealth Act will be called the Competition and Consumer Act 2010.

The ACL is designed to:

  • reduce costs to business, as they will only need to comply with one set of national laws
  • enable the confident participation of consumers in markets in which both consumers and businesses trade fairly
  • improve consumer wellbeing through consumer empowerment and protection
  • foster competition.

It is essential that businesses and legal practitioners familiarise themselves with the new legislation to ensure compliance from 1 January 2011.

A series of guides are available, covering:

  • consumer guarantees – an updated set of rights and remedies, similar to Queensland’s current refund and warranty laws
  • sales practices – provisions relating to door-to-door trading, telemarketing, the unsolicited supply of goods and services, lay-by agreements and how goods and services are priced
  • avoiding unfair business practices – advice on avoiding activities that constitute misleading or deceptive conduct and false or misleading representations
  • product safety – a new national regime will commence as part of the ACL
  • unfair contract terms – a court will be able to void unfair terms in standard form consumer contracts.

From 1 January 2011, you will be able to order hard copies of these resources from the Queensland Government bookshop.

What’s changing for Queensland businesses?

The provisions of the ACL are drawn from Australia’s existing fair trading laws, so most businesses will already be familiar with many parts of the ACL.

For Queensland businesses, there are a few significant changes:

  • Lay-by agreements must now be in writing and clearly expressed in plain language. If a consumer terminates a lay-by agreement, the business may only charge a reasonable termination fee (one that covers its costs).
  • A business cannot display a price that is only part of the total cost of an item, without also displaying the total cost as prominently as the part cost. For example, if a consumer must sign a two year contract to qualify for a particular deal, you must display the minimum cost over the two years of the contract, not just a monthly cost.
  • The provisions for door-to-door sales have changed. A consumer is now entitled to a 10 business day cooling-off period. To assist businesses with the transition to these new rules, a business may comply with either the ACL or the pre-existing Queensland laws, up to 30 June 2011.
  • A national regime for product safety will be introduced. Governments will have increased power to issue safety warning notices to the public, issue temporary or permanent bans on unsafe products and compel a business to recall an unsafe product. Anyone involved in the supply chain of a product who becomes aware that it has caused death or serious injury/illness must notify the ACCC.


In early 2011, fair trading experts will be conducting seminars for businesses and consumers throughout Queensland.

Business’ new obligations under the law will be discussed, and fair trading experts will be available to answer your questions.

The seminars are free and open to anyone. Places are limited, so please RSVP by filling in the online form.

Date Town/Suburb Location Time
Mon 31 Jan Brisbane Ground Floor, Primary Industries Building
80 Ann St, Brisbane City
Businesses: 5:15pm and 7:15pm
Wed 2 Feb Cairns Holiday Inn Cairns
Cnr Esplanade and Florence Street
Consumers: 5:30pm
Businesses: 7:00pm
Mon 7 Feb Brisbane North Kedron/Wavell RSL
375 Hamilton Road, Chermside
Consumers: 5:30pm
Businesses: 7:00pm
Wed 9 Feb Mt Isa All Seasons Verona Hotel
Cnr Marian Street and Camooweal Street
Consumers: 5:30pm
Businesses: 7:00pm
Thu 10 Feb Townsville The Shoredrive Motel
118 The Strand
Consumers: 5:30pm
Businesses: 7:00pm
Mon 14 Feb Brisbane South Pacific Golf Club
430 Pine Mountain Road, Carindale
Consumers: 5:30pm
Businesses: 7:00pm
Wed 16 Feb Rockhampton Rockhampton Leagues Club
Cnr Cambridge Street and George Street
Consumers: 5:30pm
Businesses: 7:00pm
Mon 21 Feb Toowoomba Shamrock Hotel Motel
4 Ruthven Street
Consumers: 5:30pm
Businesses: 7:00pm
Tue 22 Feb Gold Coast Quality Hotel
Sunshine Boulevard, Mermaid Waters
Consumers: 5:30pm
Businesses: 7:00pm
Wed 23 Feb Caboolture Centenary Lakes Function Centre
Riverview Street
Consumers: 5:30pm
Businesses: 7:00pm
Mon 28 Feb Sunshine Coast Maroochydore Surf Club
34-36 Alexandra Parade, Alexandra Headland
Consumers: 5:30pm
Businesses: 7:00pm
Tue 1 Mar Hervey Bay Hervey Bay RSL and Services Memorial Club
11 Torquay Road, Pialba
Consumers: 5:30pm
Businesses: 7:00pm
Fri 4 Mar Ipswich Metro Hotel Ipswich International
43 South Street
Consumers: 5:30pm
Businesses: 7:00pm
Mon 7 Mar Mackay Quest Mackay
38 Macalister Street
Consumers: 5:30pm
Businesses: 7:00pm
Thu 10 Mar Longreach Longreach Civic Centre
96A Eagle Street
Consumers: 5:30pm
Businesses: 7:00pm
Mon 14 Mar Roma Roma Explorers Inn
Warrego Highway
Consumers: 5:30pm
Businesses: 7:00pm

Video resources

A general introduction to the ACL, focusing on consumer guarantees and sales practices, was presented on 26 October. Click here to watch the video.

A product safety presentation, discussing mandatory reporting and recalls, was hosted on 12 November. Click here to watch the video.

A training module for businesses, focusing on consumer guarantees, has been produced by the Australian Competition and Consumer Commission. Watch or download the video here.

Received & published by Henry Sapiecha


November 22nd, 2010


Are you looking for an edge with your trading?

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Andrew will be covering the ABC’s of his trading strategies with particular reference to Currencies (FX) and Commodities letting you in on a few little known insider secrets…
Read More»

Received & published by Henry Sapiecha