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December 8th, 2010

Smart Business Bulletin, Office of Fair Trading, Queensland Government

December 2010

Message from the Minister

Welcome to a special ‘Australian Consumer Law’ edition of the Smart Business Bulletin.

The introduction of the Australian Consumer Law on 1 January 2011 will bring a number of important changes to the Queensland marketplace. For the first time businesses trading across state borders will be regulated by a single set of rules, and consumers will enjoy a broader range of protections covering a greater range of transactions.

This special edition is designed to give you an overview of the Australian Consumer Law and how it may affect your business.

For more information visit

Peter Lawlor MP
Minister for Tourism and Fair Trading

Introduction to the Australian Consumer Law

On 1 January 2011, a single, national consumer protection and fair trading law will commence across Australia. It will mean that businesses only have to comply with one fair trading law, regardless of where they are located in Australia.

The Australian Consumer Law (ACL) replaces the Commonwealth Trade Practices Act 1974 and large sections of Queensland’s Fair Trading Act 1989. The new Commonwealth Act will be called the Competition and Consumer Act 2010.

The ACL is designed to:

  • reduce costs to business, as they will only need to comply with one set of national laws
  • enable the confident participation of consumers in markets in which both consumers and businesses trade fairly
  • improve consumer wellbeing through consumer empowerment and protection
  • foster competition.

It is essential that businesses and legal practitioners familiarise themselves with the new legislation to ensure compliance from 1 January 2011.

A series of guides are available, covering:

  • consumer guarantees – an updated set of rights and remedies, similar to Queensland’s current refund and warranty laws
  • sales practices – provisions relating to door-to-door trading, telemarketing, the unsolicited supply of goods and services, lay-by agreements and how goods and services are priced
  • avoiding unfair business practices – advice on avoiding activities that constitute misleading or deceptive conduct and false or misleading representations
  • product safety – a new national regime will commence as part of the ACL
  • unfair contract terms – a court will be able to void unfair terms in standard form consumer contracts.

From 1 January 2011, you will be able to order hard copies of these resources from the Queensland Government bookshop.

What’s changing for Queensland businesses?

The provisions of the ACL are drawn from Australia’s existing fair trading laws, so most businesses will already be familiar with many parts of the ACL.

For Queensland businesses, there are a few significant changes:

  • Lay-by agreements must now be in writing and clearly expressed in plain language. If a consumer terminates a lay-by agreement, the business may only charge a reasonable termination fee (one that covers its costs).
  • A business cannot display a price that is only part of the total cost of an item, without also displaying the total cost as prominently as the part cost. For example, if a consumer must sign a two year contract to qualify for a particular deal, you must display the minimum cost over the two years of the contract, not just a monthly cost.
  • The provisions for door-to-door sales have changed. A consumer is now entitled to a 10 business day cooling-off period. To assist businesses with the transition to these new rules, a business may comply with either the ACL or the pre-existing Queensland laws, up to 30 June 2011.
  • A national regime for product safety will be introduced. Governments will have increased power to issue safety warning notices to the public, issue temporary or permanent bans on unsafe products and compel a business to recall an unsafe product. Anyone involved in the supply chain of a product who becomes aware that it has caused death or serious injury/illness must notify the ACCC.


In early 2011, fair trading experts will be conducting seminars for businesses and consumers throughout Queensland.

Business’ new obligations under the law will be discussed, and fair trading experts will be available to answer your questions.

The seminars are free and open to anyone. Places are limited, so please RSVP by filling in the online form.

Date Town/Suburb Location Time
Mon 31 Jan Brisbane Ground Floor, Primary Industries Building
80 Ann St, Brisbane City
Businesses: 5:15pm and 7:15pm
Wed 2 Feb Cairns Holiday Inn Cairns
Cnr Esplanade and Florence Street
Consumers: 5:30pm
Businesses: 7:00pm
Mon 7 Feb Brisbane North Kedron/Wavell RSL
375 Hamilton Road, Chermside
Consumers: 5:30pm
Businesses: 7:00pm
Wed 9 Feb Mt Isa All Seasons Verona Hotel
Cnr Marian Street and Camooweal Street
Consumers: 5:30pm
Businesses: 7:00pm
Thu 10 Feb Townsville The Shoredrive Motel
118 The Strand
Consumers: 5:30pm
Businesses: 7:00pm
Mon 14 Feb Brisbane South Pacific Golf Club
430 Pine Mountain Road, Carindale
Consumers: 5:30pm
Businesses: 7:00pm
Wed 16 Feb Rockhampton Rockhampton Leagues Club
Cnr Cambridge Street and George Street
Consumers: 5:30pm
Businesses: 7:00pm
Mon 21 Feb Toowoomba Shamrock Hotel Motel
4 Ruthven Street
Consumers: 5:30pm
Businesses: 7:00pm
Tue 22 Feb Gold Coast Quality Hotel
Sunshine Boulevard, Mermaid Waters
Consumers: 5:30pm
Businesses: 7:00pm
Wed 23 Feb Caboolture Centenary Lakes Function Centre
Riverview Street
Consumers: 5:30pm
Businesses: 7:00pm
Mon 28 Feb Sunshine Coast Maroochydore Surf Club
34-36 Alexandra Parade, Alexandra Headland
Consumers: 5:30pm
Businesses: 7:00pm
Tue 1 Mar Hervey Bay Hervey Bay RSL and Services Memorial Club
11 Torquay Road, Pialba
Consumers: 5:30pm
Businesses: 7:00pm
Fri 4 Mar Ipswich Metro Hotel Ipswich International
43 South Street
Consumers: 5:30pm
Businesses: 7:00pm
Mon 7 Mar Mackay Quest Mackay
38 Macalister Street
Consumers: 5:30pm
Businesses: 7:00pm
Thu 10 Mar Longreach Longreach Civic Centre
96A Eagle Street
Consumers: 5:30pm
Businesses: 7:00pm
Mon 14 Mar Roma Roma Explorers Inn
Warrego Highway
Consumers: 5:30pm
Businesses: 7:00pm

Video resources

A general introduction to the ACL, focusing on consumer guarantees and sales practices, was presented on 26 October. Click here to watch the video.

A product safety presentation, discussing mandatory reporting and recalls, was hosted on 12 November. Click here to watch the video.

A training module for businesses, focusing on consumer guarantees, has been produced by the Australian Competition and Consumer Commission. Watch or download the video here.

Received & published by Henry Sapiecha


October 8th, 2010

Dear Chamber Members & Supporters,

This morning sees the launch of the Chronicle’s “Drive to Survive” campaign.

Spanning the age groups, the deaths over the last 4 months have been truly shocking

On behalf of the Chronicle, I would ask for your support as we campaign to get 10,000 people on the Fraser Coast to take our Pledge online. The ‘drive to survive’ pledge is a 10 point commitment to safer driving and we are asking all our members and supporters to sign up on the website

I do hope we can have your support and you will pass this on to your staff and encourage them to sign.

Bernard Whebell

Received & published by Henry Sapiecha


August 13th, 2010

CCIQ Business Updates.

you have problems viewing this eNewsletter please use this link:

Chamber of Commerce Queensland and Industry Queensland Business Update
30 July 2010

Commonwealth Bank CCIQ Pulse Survey of Business Conditions
June Quarter 2010

This quarter has seen a dramatic downturn in business confidence and conditions

at both a State and National level with all indicators falling sharply. This confirms

fears from the last quarter that the Queensland and Australian economies may not

yet be clear of the effects of the global economic uncertainty and outlook.

What is apparent from the June Pulse Survey is that more than ever, business and

consumer confidence and economic and political uncertainty have a profound

impact on the stability and performance of our economy. In the three months to

June 2010 a number of significant policy decisions and events including the

announcement and subsequent scrapping of the Resource Super Profits Tax,

the change of leadership in Federal Parliament and the ongoing speculation

on the federal election have culminated to depress consumer spending and

business profitability and growth.

CCIQ brings the above and attached information to your attention and kindly

requests you to take this into account in your deliberations over coming months.

Graph - 12 month outlook for Queensland and Australian economies

> Click to forward this email to a friend or colleague

Further information

For further information please contact the CCIQ Policy Team by calling

07 3842 2267 or email

Commonwealth Bank logo

Contact t: 07 3842 2267 | e: | w:

This email was sent to

from Chamber of Commerce & Industry Queensland

Recieved & published by Henry Sapiecha


June 21st, 2010

Want to prepare a business plan as part of a funding application and need a structured format you can easily follow, then…do it here for FREE

Business-Plan-Template-Free<<<<<<<<<<Click here

Supplied to the business community of the Fraser Coast Queensland Australia

as a service by Henry Sapiecha


June 21st, 2010

This is your LAST CHANCE

to register for the

Rachael Bermingham Power-Call

to discover how to INSTANTLY get

national media coverage…

Are you ready to learn the ‘insiders’ secrets?

Would you like to get media coverage to catapult your credibility and business to the next level and INSTANTLY BOOST your sales?

Then join Rachael Bermingham and Ben Angel on Tuesday 22nd June at 10am for this one-time-only Power-Call as they discuss proven strategies for getting vital media coverage and how best to leverage it in your business to convert prospects to clients.

Rachael Bermingham is the author of 5 bestselling books in the last 4 years and is regarded as the #1 female self-published author in Australia and the co-author behind the phenomenally successful 4 Ingredients Cookbook series.

Whether you’re new to attracting media for your business or an experienced pro, this Power-Call will propel your media campaigns to a whole new level of impact and income.

On the Power Call you will learn simple techniques and strategies for getting you and your business into the limelight and how to leverage media to catapult your sales, credibility and get on television and in magazines nationwide, plus;

  • The BIGGEST mistakes people make when trying to get publicity
  • The SECRET to having media knock your door down
  • How to LEVERAGE media to catapult your sales through the roof
  • And, the SINGLE most important thing you must know about getting television exposure


with Ben Angel and special guest Rachael Bermingham
Tuesday June 22nd, 10am – 11am EST.
60 Minute Tele-Seminar That Will Change Your Business Forever!
Learn More & Reserve Your Spot Now



Received and published by Henry Sapiecha


June 21st, 2010

Bundaberg – Fraser Coast

Keep Australia Working Newsletter        Issue No.7, June 2010

The huge crowd of 4,250 people who attended the Bundaberg Jobs Expo on 19 May demonstrates both enthusiasm of the region’s job seekers and need for more jobs to Keep Australia Working.  Overall this was a popular and successful expo, with 60 exhibitors on taking nearly 2,200 resumes for 340 of the 400 job opportunities on offer.

Deputy Prime Minister Julia Gillard officiated along with Parliamentary Secretary Jason Clare, hosted by Lorraine Pyefinch, Mayor of Bundaberg and member of the Keep Australia Working Advisory Committee.


A reminder that small and medium sized employers and group training organisations who take on a young apprentice in a Certificate III or IV level qualification in a skills shortage trade occupation may be eligible to receive the Apprentice Kickstart Extension which triples the first year incentive payment. This incentive is available now and will be available until 12 November 2010. For more information, including the list of occupations, see the Apprentice Kickstart factsheet, visit the Australian Apprenticeships website or contact your local Australian Apprenticeship Centre.


Two elements of the new Productive Ageing Package will commence from 1 July 2010. The Career Renewal ? Job Retention initiative will help mature age workers keep a job with their current employer and/or transfer their skills to younger workers. The initiative will provide support to mature age workers to help them retain a job, or, if they are retired, semi?retired or not working full?time, to transfer their skills and experience to younger workers. Assistance includes training packages to allow eligible mature age workers to retain a job with their current employer and training for mature age workers at risk of losing their job due to a health condition, disability or injury, to help them keep their job.

The Career Renewal ? Career Transition initiative will help mature age workers stay engaged in the workforce, especially those in physically demanding roles. Assistance for this element will initially be targeted at those aged 55 years and over working in construction or manufacturing in Employment Priority Areas. This initiative will assist mature age workers to remain engaged in the labour market, focusing on those in physically demanding roles for whom transitioning to another industry or occupation may be of benefit.


The KAW Advisory committee met during the Centrelink Jobs Expo. The major item on the agenda was the final draft of the Regional Employment Plan. The plan has gone through some changes as a decision has been made to publish the plans from all the priority employment areas. The plans should be ready for distribution by early July.


Nominations are now open for 2010 National Disability Awards. If you have made, or know someone who has made, a significant contribution to their community either at a local, regional, state or national level, tell someone about it by nominating for the awards. There are six categories ? for individuals, businesses, local government, community and housing providers. Nominations close on 16 July 2010. For information on the award categories and to download a nomination form see the National Disability Awards website. Awards will be presented on the International Day of People with Disability (IDPwD) later in the year.

Received and published by

Henry Sapiecha


June 19th, 2010


A complete guide to more than 200 sources of private equity and related finance for growth companies. Book, PDF and Online formats.

Sourced and published by Henry Sapiecha