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WHITE PAPERS FOR BUSINESS ADVICE & GUIDELEINES IN IMPROVING SERVICE AND MORE MONEY IN THE TILL

April 19th, 2011

Customer Support

in a Mobile and Social Media World

February 24, 2011 by Richard Kaplan


A Mobile, Social Media World.

A new survey from SupportIndustry.com reveals that mobile devices and social media are forcing a major paradigm shift in the customer support industry.* Why most support operations will adopt a mobile support strategy in 2011
* Directions for social media support
* The future of web chat as a support channel

To learn more about the speaker, Rich Gallagher, click here.

To be amused by more mash-up illustrations by Mike Licht, visit here.

Right-click the link and choose “Save As” to download.

How Support Behaviors Are Changing for Mobile and Social Media Environments (PDF)

You will need Adobe Acrobat Reader installed in order to view this PDF document. To download it, click here.


You might also be interested in the following research:

Customer Service: A Keystone of Your Corporate Revenue Strategy (PDF)

A CALL FOR THE FRASER COAST TO BECOME SMARTER.GET IBM GRANT $$$$

January 10th, 2011

IBM Pledges $50 Million to Create 100 Smarter Cities
IBM has inaugurated its Smarter Cities Challenge, a competitive grant program in which IBM will award $50 million-worth of technology and services to help 100 municipalities across the globe. Teams of IBM experts will provide city leaders with recommendations for successful growth, better delivery of municipal services, more citizen engagement, and improved efficiency. Watch the video >

Sourced & published by Henry Sapiecha


BUSINESSES ON THE INTERNET @ THE FRASER COAST QLD

October 8th, 2010

Embracing Business Online


The Embracing Business Online Program is an Australian Government initiative funded under the Small Business Online program representing outstanding value.

  • Develop a web strategy to support your business goals
  • Grow your web presence
  • Personal mentoring
  • Online workshops
  • Unfold the power of the internet for your business

Hervey Bay Workshops commence Friday, 12 November.

Cost only $33 – Spaces are limited.
Click Here to download Flyer and registration details.

Received & published by Henry Sapiecha

BUSINESSES ON LINE IN THE FRASER COAST – PERISH IF YOU ARE NOT.

May 18th, 2010

Dear Members and Supporters,

Embracing Business Online


CLICK HERE to download details (including Program Outline)

  • Develop a web strategy to support your business goals
  • Grow your web presence
  • Personal mentoring
  • Online workshops
  • Unfold the power of the internet for your business

To Express Your Interest and to find out more about this exciting program, please complete the Expression Of Interest Form (click here to download) and fax back to 4122 4858 or email projects@aiemnet.com

This is an Australian Governement Funded initiative under the Small Business Online Program.

Received and posted by Henry Sapiecha 19th May 2010