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WHITE PAPERS FOR BUSINESS ADVICE & GUIDELEINES IN IMPROVING SERVICE AND MORE MONEY IN THE TILL

April 19th, 2011

Customer Support

in a Mobile and Social Media World

February 24, 2011 by Richard Kaplan


A Mobile, Social Media World.

A new survey from SupportIndustry.com reveals that mobile devices and social media are forcing a major paradigm shift in the customer support industry.* Why most support operations will adopt a mobile support strategy in 2011
* Directions for social media support
* The future of web chat as a support channel

To learn more about the speaker, Rich Gallagher, click here.

To be amused by more mash-up illustrations by Mike Licht, visit here.

Right-click the link and choose “Save As” to download.

How Support Behaviors Are Changing for Mobile and Social Media Environments (PDF)

You will need Adobe Acrobat Reader installed in order to view this PDF document. To download it, click here.


You might also be interested in the following research:

Customer Service: A Keystone of Your Corporate Revenue Strategy (PDF)

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